How do I cancel my order?
No upsets. If unfortunately, you have to cancel your order, please do so within 4 hours of placing the order by writting an e-mail to firstname.lastname@example.org or WhatsApp us because our dispatch is uber-efficient and do not kid around. We will deliver the same item you will order hence in this situation refund/replace of the order will not take place.
In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of the order. (As per Bank norms.)
I wish to change my order. Will it be possible?
Sure Thing. You can always update your confirmed order (before the order is processed), but unfortunately, you cannot add any more products to your order once the order is dispatched. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at email@example.com or WhatsApp us. Our customer care team will have you sorted with all possible customized solutions.
Refund & Replacement Policy:
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100/- will be refunded to you for this in the form of Reward Points which you can use for future orders.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them. Replacement and Refund for any order will not be processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.
Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points. Refund of shipping charges is not applicable.
What products are not eligible for return or replacement?
The following products shall not be eligible for return or replacement:
1. Any product that exhibits physical damage to the box or to the product
2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
In the case of troubles, please share some photographic/videography evidence of received product to firstname.lastname@example.org or on WhatsApp.
Once our quality team will check and confirm the issued refund or replacement of product will initiate within 48 hours.
At Any point of time you can hello us on Facebook, Instagram or WhatsApp.
NOTE- The refund amount will be credited in your account within 3-5 working days.